Exchanges & Returns

Item is damaged/faulty/wrong

I just got my order and something is damaged/faulty/wrong. What do I do?

Please take any damaged, faulty or wrong products to your local Kmart store, along with a copy of your tax invoice, for a refund.

You can use your order confirmation email as a tax invoice, or access a copy in My Account

If you’re unable to visit a store, please use our Contact us form to submit an application for a refund.

Please upload a clear image of the damaged/faulty/wrong item(s) and make sure you tell us your order number and the item code(s)
Our Customer Service team will review your refund application
- Please allow 2 business days for a response from our Customer Service team confirming your refund and/or next steps

For more information, read our Returns Policy.

Missing an item

I received part of my order. When am I getting the rest?

Your order may arrive in multiple packages from multiple carriers. Detailed tracking information will be emailed to you when your order is dispatched, or can be viewed at Track your order.

Please allow up to 4 business days from placing your order, for the shipping details to be confirmed by email.

Returns and refunds

When will I receive my refund?

Depending on your bank, it can take up to 5 business days for the refund to appear in your account.

How will I be refunded?

Your refund will be issued using your original payment method.

For items purchased online with buy now, pay later service providers, a refund will be processed and your buy now, pay later service provider will be advised. Your payment plan will be adjusted to reflect the new total order value.

Change of mind returns

Can I return an item if I change my mind?

For information about change of mind returns, please refer to our Returns Policy.

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